Online Services Archive

  • Ryanair recently raised its online checking fees by 20%. Since December 1st, passengers who check in online will have to pay 6€ per flight (5€ previously), what means 4€ more for a round trip for two people. Ok. We all know that the business model of a low cost is...

    Ryanair raises its online check-in fees !

    Ryanair recently raised its online checking fees by 20%. Since December 1st, passengers who check in online will have to pay 6€ per flight (5€ previously), what means 4€ more for a round trip for two people. Ok. We all know that the business model of a low cost is...

    Continue Reading...

  • Organizing a travel often means to consider many parameters jointly such as comparing fares between airlines hoping the lowest one will still be available at the moment you decide to book or making sure of the hotel rooms availability at the chosen dates… It used to be one of the...

    New trend in flexibility : After Air France, Continental offers to lock in fares for a week

    Organizing a travel often means to consider many parameters jointly such as comparing fares between airlines hoping the lowest one will still be available at the moment you decide to book or making sure of the hotel rooms availability at the chosen dates… It used to be one of the...

    Continue Reading...

  • These last weeks, KLM launched a program aiming at providing “little acts of kindness” to their passengers. When the latter checked in at an airport, a desk, a gate… on Foursquare or twitter, the airline could identify them and offer them a gift. A simple and efficient way to please...

    KLM spreads happiness among their passengers with Foursquare

    These last weeks, KLM launched a program aiming at providing “little acts of kindness” to their passengers. When the latter checked in at an airport, a desk, a gate… on Foursquare or twitter, the airline could identify them and offer them a gift. A simple and efficient way to please...

    Continue Reading...

  • A few month ago I told you about the new platform launched by Aeroport de Paris to engage their customers into the processus of imagining the perfect airport to help them improve their services. The platform used to have a noticeable weakness : it was available only in french while...

    Foreign passengers can now help to improve parisian airports on “Tell Us”

    A few month ago I told you about the new platform launched by Aeroport de Paris to engage their customers into the processus of imagining the perfect airport to help them improve their services. The platform used to have a noticeable weakness : it was available only in french while...

    Continue Reading...

  • When I was young, any travel had to start in a travel agency. Logical. They were they only interface between us, travelers and airlines and hotels booking centrals. The only able to coordinate a slightly complex trip. The internet come and anyone was able to do all these things oneself....

    Do travel agencies have a future ?

    When I was young, any travel had to start in a travel agency. Logical. They were they only interface between us, travelers and airlines and hotels booking centrals. The only able to coordinate a slightly complex trip. The internet come and anyone was able to do all these things oneself....

    Continue Reading...

  • While airlines are, one after another, lauching iPhone and mobile applications to help travelers, the TSA also unveiled its own application. Some would ironically notice that it’s the least we can expect from the organization that is seen as the cause of most travel annoyance. This application allows, among all, ...

    The TSA Launches its iPhone App

    While airlines are, one after another, lauching iPhone and mobile applications to help travelers, the TSA also unveiled its own application. Some would ironically notice that it’s the least we can expect from the organization that is seen as the cause of most travel annoyance. This application allows, among all, ...

    Continue Reading...

  • Yesterday morning Air France introduced her new business class (the Affaires class in french) at the Internation French Travel Market expo. Like the previous version, is built in a fixed shell to preserve the passenger’s privacy, its bed that’s more than 2 meters in lenght is said being one of...

    I’ve tested the new Air France Business Class

    Yesterday morning Air France introduced her new business class (the Affaires class in french) at the Internation French Travel Market expo. Like the previous version, is built in a fixed shell to preserve the passenger’s privacy, its bed that’s more than 2 meters in lenght is said being one of...

    Continue Reading...

  • In the “best job of the world” series, Finnair found a original means to make some buzz online while trying to improve customer service. The Finnish Airline is hiring four “quality hunters” whose mission, that will last 61 days, will be to travel around the world on Finnair, share their...

    Finnair is hiring Quality Hunters

    In the “best job of the world” series, Finnair found a original means to make some buzz online while trying to improve customer service. The Finnish Airline is hiring four “quality hunters” whose mission, that will last 61 days, will be to travel around the world on Finnair, share their...

    Continue Reading...

  • As expected and after British Airways and American Airlines, Delta is now offering a worthy of the name iphone app intead of a common mobile site. The application allows to : Check in and view your flight status Review your SkyMiles account information Access your boarding pass View upcoming flight...

    Delta launches an iPhone app and gives away 1 000 000 miles

    As expected and after British Airways and American Airlines, Delta is now offering a worthy of the name iphone app intead of a common mobile site. The application allows to : Check in and view your flight status Review your SkyMiles account information Access your boarding pass View upcoming flight...

    Continue Reading...

  • The problem with many businesses is to find who to contact in case of need. That’s not the proper of  airlines but, with all the websites and voice machines it’s getting harder and harder to know who to talk to, how to contact the person and even a name to...

    On Your Side : the wiki that tells you who to contact at airlines

    The problem with many businesses is to find who to contact in case of need. That’s not the proper of  airlines but, with all the websites and voice machines it’s getting harder and harder to know who to talk to, how to contact the person and even a name to...

    Continue Reading...