Airports Archive

  • We are already used to black lists based on security facts, now it seems that a new kind is arriving, based on service facts. Even if things are not clearly stated this way, that’s how the new french government initiative looks like. The purpose is to rank airlines according to...

    Toward an airlines blacklist based on level of service ?

    We are already used to black lists based on security facts, now it seems that a new kind is arriving, based on service facts. Even if things are not clearly stated this way, that’s how the new french government initiative looks like. The purpose is to rank airlines according to...

    Continue Reading...

  • The IATA recently proposed to improve security checkpoints with different lanes, procedures and level of screening depending on potential of risk of each passengers, being determinated upon passengers personal information. This idea aims at making security checkpoint, which are the most painful step of air travel (most of all in...

    Security : toward case by case security checkings ?

    The IATA recently proposed to improve security checkpoints with different lanes, procedures and level of screening depending on potential of risk of each passengers, being determinated upon passengers personal information. This idea aims at making security checkpoint, which are the most painful step of air travel (most of all in...

    Continue Reading...

  • One week after many european airports and airlines have been stuck because of snow, there’s a recurring theme being discussed by media and passengers. Airlines were accused of bad communication so passengers had no visibility on what was happening to them. Now that things have calmed down, let’s try to...

    Snow issues in Europe : did airlines suck at communicating ?

    One week after many european airports and airlines have been stuck because of snow, there’s a recurring theme being discussed by media and passengers. Airlines were accused of bad communication so passengers had no visibility on what was happening to them. Now that things have calmed down, let’s try to...

    Continue Reading...

  • A few month ago I told you about the new platform launched by Aeroport de Paris to engage their customers into the processus of imagining the perfect airport to help them improve their services. The platform used to have a noticeable weakness : it was available only in french while...

    Foreign passengers can now help to improve parisian airports on “Tell Us”

    A few month ago I told you about the new platform launched by Aeroport de Paris to engage their customers into the processus of imagining the perfect airport to help them improve their services. The platform used to have a noticeable weakness : it was available only in french while...

    Continue Reading...

  • While more and more passengers complain about seeing more and more services that used to be free becoming paying, American Airlines is doing the opposite, starting to provide free alcoholic beverages at their “Admirals Club” lounges. A selection of complimentary beverage will be available while premium products will still be...

    American Airlines now offering complimentary alcoholic beverages at Admiral Club

    While more and more passengers complain about seeing more and more services that used to be free becoming paying, American Airlines is doing the opposite, starting to provide free alcoholic beverages at their “Admirals Club” lounges. A selection of complimentary beverage will be available while premium products will still be...

    Continue Reading...

  • You know what “naming”  is ? It consists of selling to a sponsor or brand the right to give its name to a place to increate its own notoriety and, why not, using it for special events. At the beginning it started with Stadiums (Emirates Stadium for, Arsenal, Allianz Arena...

    Will naming be a future source of funding for airports ?

    You know what “naming”  is ? It consists of selling to a sponsor or brand the right to give its name to a place to increate its own notoriety and, why not, using it for special events. At the beginning it started with Stadiums (Emirates Stadium for, Arsenal, Allianz Arena...

    Continue Reading...

  • No one likes to lose time in queues at airports. That’s true in any situation and we can seldom avoid it except in few cases. The PARAFES program (stands for Automated Fast Track Crossing at External Schengen Borders)t hat was launched last year in France may make passengers save an...

    Cross the borders more easily at Charles de Gaulle with PARAFES

    No one likes to lose time in queues at airports. That’s true in any situation and we can seldom avoid it except in few cases. The PARAFES program (stands for Automated Fast Track Crossing at External Schengen Borders)t hat was launched last year in France may make passengers save an...

    Continue Reading...

  • As expected, Aeroports de Paris announced earlier their community platform that aims at collecting their customers’ ideas to improve their products and services. It’s called Dites Nous (the french for “Tell US”…surprising no one used this domain name before) and it allows to discover ADP’s missions through a a quizz,...

    Paris Airports invite passenger to imagine the perfect airport

    As expected, Aeroports de Paris announced earlier their community platform that aims at collecting their customers’ ideas to improve their products and services. It’s called Dites Nous (the french for “Tell US”…surprising no one used this domain name before) and it allows to discover ADP’s missions through a a quizz,...

    Continue Reading...

  • Forbes recently published its ranking of the 10 best airports in the workd. According to them the top 10 is : 1°) Hong Kong International 2°) Singapour Changi 3°) Séoul Incheon 4°) Kuala Lumpur International 5°) Munich Franz Josef Strauss 6°) Osaka Kansai 7°) Kastrup Conpenhague 8°) Zurich Kloten 9°)...

    Best airports : Asia dominates, Europe follows, America is out

    Forbes recently published its ranking of the 10 best airports in the workd. According to them the top 10 is : 1°) Hong Kong International 2°) Singapour Changi 3°) Séoul Incheon 4°) Kuala Lumpur International 5°) Munich Franz Josef Strauss 6°) Osaka Kansai 7°) Kastrup Conpenhague 8°) Zurich Kloten 9°)...

    Continue Reading...

  • The announce did not make much noise at this time but Aéroports de Paris is about to launch a community space to invent the ideal airport with their customers.. The project will be officially introduced on Aug. 25th during a press event. I don’t know to what extent il will...

    Paris Airports try to invent the ideal airport

    The announce did not make much noise at this time but Aéroports de Paris is about to launch a community space to invent the ideal airport with their customers.. The project will be officially introduced on Aug. 25th during a press event. I don’t know to what extent il will...

    Continue Reading...